WellBridge Healthcare complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. WellBridge Healthcare does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.
If you need these services, contact your local WellBridge Hospital Patient Advocate/Grievance Coordinator.
If you believe that WellBridge Healthcare has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with the Patient Advocate/Grievance Coordinator:
Greater Dallas: 4301 Mapleshade Lane, Plano, TX 75093, 972-596-5445 (Phone), 7-1-1 or 1-800-735-2989 (TTY/State Relay Number), 972-596-2332 (Fax), email@example.com (Email).
Fort Worth: 6200 Overton Ridge Blvd, Fort Worth, TX, 76132, 817-874-9217 (Phone), 7-1-1 or 1-800-735-2989 (TTY/State Relay Number), 682-841-1246 (Fax), firstname.lastname@example.org (Email).
San Marcos: 1106 N IH 35, San Marcos, TX 78666, 512-353-0194 (Phone), or 1-800-735-2989 (TTY/State Relay Number), 512-667-7840 (Fax), email@example.com (Email).
You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance the Patient Advocate/Grievance Coordinator or the facility’s Administrator, is available to help you.
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:
U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
1-800-368-1019, 800-537-7697 (TDD)
Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html.